By enrolling in this promotion, customer agrees to the terms of Vyve’s Residential Services Subscriber Agreement, Acceptable Use Policy and other customer agreements respectively, available at. Call for other restrictions and complete details. Credit check and deposit may be required. Our ‘Gig’ service and 500Mbps service require site verification. The maximum possible download speed for our ‘Gig’ service is 960 Mbps we typically deliver download speeds ranging from 870-930 Mbps and upload speeds of up to 50Mbps. Subject to data plan and usage restrictions. Actual speeds vary and are not guaranteed. Speeds based on wired (not wireless) routers. Lease of a modem or purchase of an approved modem required for Internet service. Such charges and fees are subject to change. Additional charges apply for equipment, installation, taxes and fees, including, without limitation, a line access fee and/or regulatory recovery fees. We also need to take into account latency to the speed test server, browser and flash versions that can lead to inconsistencies while utilizing flash based speed tests which is why I offered 90% as an acceptable range.* Offer ends and is limited to new, single video and single phone service residential customers. 9728 (Ethernet efficiency) = 94.68 (Max TCP throughput on the link) If you add Ethernet (and VLAN tagging) into the calculation (see the calculations from Wikipedia here), then the throughput on a 100Mbps link is 100 *. This leaves us with 1460Bytes for payload. Out of those 1500Bytes, 20Bytes are utilized for IP headers and 20Bytes are utilized for TCP headers. The standard IP MTU over the internet is 1500Bytes. This does not account for TCP overhead, or for Latency on the span. ![]() The 100 Mbps bandwidth provided is the maximum amount of data allowed over the link. The reason that we mentioned acceptable rate is that we are taking account for overhead in every packet as well as latency between your site and the speed test. We are testing expected speeds, both via Ookla and RFC2544 testing to the demarcation point. We have verified that we are delivering the subscribed bandwidth to your office. Windstream is most certainly responsible for providing you a 100 Mbps X 100Mbps circuit. I really appreciate this and want to address your concerns. Windstream's explanation of why speedtests cap out at 92megs even when done from a laptop that is only thing connected to their router. In my opinion they are not doing their job correctly if they are not counting the header bits in the calc as Windstream would suggest. They are in the business of telling you how many bits go across your Internet connection. I mean am I wrong in that opinion? Doesn't it seem like a speed test provider is being negligent if they send the 1460 byte packet and they know that 40 bytes are going and added to that to make it 1500 bytes and they don't count that as part of the calculation of how many bits went across the circuit in that particular second? I can't seem to find documentation or a clear answer but it seems completely absurd to me that one of the largest speed test providers (ookla) in the world would be so ridiculously incompetent to only count the payload data and not count all the header bits that they know are passing over the circuit in order for that payload data to pass across the circuit. then they blame the rest on browsers such that we ought to accept 90%+. With math about overhead the farthest they can get it down is about 95% (94.68). ![]() When connected directly to their router speed tests reliably get to about 92. funny thing? Windstream's own test ALWAYS has the upload no higher than 20-30 megs while often has us up in the 80's. windstream technically as a "" which is powered by ookla (says so right on the site). We have the fiber going straight to our server room. ![]() It's a pure fiber circuit including last mile.
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